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It’s easy – just select the items you want from this website, choose your preferred colour and size, and then add them to your shopping basket. When you have finished shopping, please follow our simple checkout procedure. You will need to log in before giving any payment details as this takes you to the secure part of our website. If you have placed an order online with us before, simply type in your email address and password to log in. If you are a new customer you will need to take a few moments to create an account – a quick and easy process to do.
1) How do I shop online?
Follow our easy to use size guide which you will also find located on every product page.
2) What size should I order?
Simply click ‘forgotten your password’ and enter your email address. We will send you an email with instructions on how to reset our password.
3) My password does not work. I cannot log into my account, what to do?
We deliver by courier to addresses in the United Kingdom.
4) Where do you deliver?
Yes, we ship to the following countries;
5) Do you deliver overseas?
Austria, Australia, Bahrain, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hong Kong, Hungary, Iceland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, Sweden, Slovenia, Spain, Switzerland, Turkey, Ukraine and United Arab Emirates, USA.
You may log in to your account to view your recent orders. You will be provided with tracking details by email once you have completed your order.
6) How do I track my order?
Please check your junk and spam folders; this is the most common reason for not receiving emails. We recommend you add our email firstname.lastname@example.org to your address book to ensure you receive all future correspondence from us.
7) I placed an order but did not receive an email confirmation.
Do not hesitate to contact our Customer Care team if you wish to place your order over the phone. We are open 9.00 – 18.00 GMT and you can reach us at PHONE NUMBER
8) Can I order over the phone?
We accept the following payments methods:
9) What payment methods do you accept?
• Visa Debit
Please contact our Customer Care team email@example.com if you wish to be notified once an item is back in stock simply select size and colour you require and fill in your details. An email will be sent to you as soon as the item arrives back in to stock.
10) The piece I wish to purchase is not available in my size, is it coming back in stock?
You should receive an email with tracking information by the end of the day you place your order, provided it was placed before 12.00pm GMT. Orders placed after the cut-off time will be processed the next working day.
11) How do I find out when my order is going to be delivered?
12) What are your delivery times and charges?
Next Day Delivery £8.00
Place your order by 12.00pm GMT Monday to Friday and it will be delivered to you the next working day. Orders placed after 12.00pm on Friday will be processed on Monday for delivery on Tuesday.
All deliveries require a signature to authorise delivery.
3-4 Day Delivery £16.00
Place your order by 12.00pm GMT and your order will be delivered to you within three working days.
2-5 Day Delivery £25.00
Place your order by 12.00pm GMT and your order will be delivered to you within 2-5 working days.
We use Royal mail for UK based orders and for international shipments we use royal mail. In some regions, we also use other couriers.